Your options
There are a few common ways to give access:
Giving the cleaner a key
The simplest option. Reputable cleaners store keys securely and label them with a code rather than your address, so a lost key can't be linked to your home. Ask how they store keys and what happens if one is lost.
A keysafe
A small combination box fixed outside, holding a spare key. It avoids handing over a key and lets you change the code. Choose a sturdy model with recognised security certification, fit it somewhere discreet and change the code if you stop using a cleaner. Check whether your home insurance has any conditions about keysafes.
Smart locks
Some smart locks let you issue time-limited access codes and see when the door was opened. They're convenient but cost more and need checking for compatibility with your door and insurance.
Leaving a key with a neighbour
Works if you have a helpful neighbour who's in at the right times, but it depends on them being available.
Alarms
If you have a burglar alarm, you can give your cleaner the code, set up a separate user code if your system allows (so you can remove it later), or leave the alarm off on cleaning days. Show the cleaner how to set and unset it on the first visit.
Practical arrangements
Settle the details on the first visit:
- Agree which door to use and how to lock up
- Explain any tricky locks or windows
- Let them know who else might be in the house, including pets
- Agree what to do if they can't get in
- Leave an emergency contact number
Ending the arrangement
When you stop using a cleaner, ask for all keys back and note how many were handed over. Change keysafe and alarm codes. If keys go missing, consider changing the locks – some cleaners have key insurance that helps with this.
Get quotes from local cleaners
Pets and access
If you have pets, think about them as part of the access plan. Will the dog greet the cleaner at the door? Does the cat try to slip out? Should doors to certain rooms stay closed? Write it down, and introduce your pet to the cleaner on the first visit if you can.
Agree what the cleaner should do if a pet seems unwell or escapes, and leave an emergency contact number.
Rented homes and flats
If you rent, check your tenancy agreement before fitting a keysafe – you may need your landlord's permission to attach anything to the outside of the property. In flats, the building may have rules about access fobs and copies of keys. Some managing agents keep a record of who has entry fobs.
What a good cleaner does
Professional cleaners take key security seriously: coded labels, secure storage, never leaving keys in vans and returning them promptly when asked. If a cleaner is relaxed about it, that's a reason to ask more questions. Our guide to cleaner insurance and DBS checks covers the other checks worth making.
