About the business
Start with the basics:
- Are you an independent cleaner or a company?
- Do you have public liability insurance? Can I see confirmation?
- If you employ staff, do you have employer's liability insurance?
- How do you recruit and vet cleaners?
- Can you provide references or reviews I can check?
About the work
Make sure you're agreeing the same job:
- What exactly is included? Can I see your checklist?
- What isn't included, or costs extra?
- How many cleaners and hours will it take?
- Do you bring products and equipment, or use mine?
- Are your products suitable for my surfaces?
- Can you avoid particular products if someone has allergies?
About access and security
For regular cleaning especially:
- How are keys and alarm codes stored and returned?
- Will the same cleaner usually come each time?
- What happens if I'm not in, or the cleaner can't get in?
- How do you handle pets?
Get quotes from local cleaners
About price and terms
Avoid surprises:
- Is the price fixed, or an estimate?
- Does it include VAT, travel and parking?
- What are your cancellation and notice terms?
- How do I pay, and when?
- What happens if the job takes longer than expected?
About problems
It's worth knowing before anything goes wrong:
- What happens if something is damaged or broken?
- Do you offer a re-clean if I'm not happy, and within what time?
- Who do I contact with a complaint?
- Who covers holidays and sickness for regular cleans?
