Communal Area Cleaning for Blocks of Flats and HMOs

In blocks of flats, the freeholder, a residents' management company or a managing agent is usually responsible for cleaning the communal areas, with the cost recovered through the service charge. In HMOs, the landlord or manager has duties to keep common parts clean and in good repair under HMO management regulations.

Leaseholders and tenants are generally responsible for their own homes, and for not leaving belongings or rubbish in shared spaces.

A typical communal clean covers:

Most blocks have a weekly or fortnightly clean. Large blocks, buildings with lifts and high-traffic entrances may need cleaning several times a week. Bin stores often need extra attention in summer. Periodic jobs – carpet cleaning, high-level windows and deep cleans of bin areas – are usually scheduled a few times a year.

In England and Wales, the Regulatory Reform (Fire Safety) Order 2005 applies to the common parts of blocks of flats, and the responsible person must manage fire risks. Escape routes need to be kept clear. Cleaners can help by reporting obstructions, damaged fire doors or failed lighting – but removing residents' belongings should follow the building's policy.

Look for a cleaner or company with experience of blocks, public liability insurance, COSHH assessments for their products, and a clear way of reporting issues such as fly-tipping, damage or lighting failures. Agree a specification and a schedule, and how access will work. See how to choose an office cleaning company – much of the same advice applies.

Bin stores are often the worst-kept part of a block and generate the most complaints. Regular sweeping, washing down floors, cleaning bins and dealing promptly with overflowing or misplaced rubbish all help. In summer, more frequent cleaning stops smells and pests.

Clear signs about what goes in each bin and collection days help residents use them properly.

A good communal cleaner is also the managing agent's eyes on the building. Agree that they'll report issues such as fly-tipping, damage, broken lights, leaks, graffiti and obstructions in escape routes, ideally with photos and the date.

Leaseholders pay for communal cleaning through the service charge, so it's reasonable for them to expect a clear specification and consistent results. Managing agents should be able to explain what's included and how often. Our commercial cleaning page explains how communal cleaning is usually priced.